XBus/StrongMesh Software

There are two ways you can set the time on your NT-RELAY.  The first option is to set the time through the Command Center software.  Depending on which version of the Command Center you are using the menu will vary slightly.  First, select the tab at the top of the screen labeled tasks.  From the drop-down menu, you will either select set controller clock or set relay clock.  You will get a pop-up that will ask if you want to sync the time.  Click okay to set the time.

The second way to set the time on your NT-RELAY is to go to the IP address of your relay followed by /setup.html.  Select the tab labeled date/time at the top of the screen.  From there you will be able to sync the time with a .ntp server or set the time manually.
 

This depends on what you are looking to do and what hardware you have. If you are using the StrongMesh/XBus system and would like to keep everything on a LAN, the Command Center would be your preferred solution. If you want to be able to access the Command Center from multiple places you can set up a VPN to the machine running the Command Center. Alternatively, if you do not wish to set up a VPN and still want to be able to access your setup remotely you can sign up for the netx-web service. You may also access your system remotely in the Command Center using the WAN IP addresses of your controllers.

If you are using our Wi-Fi or Ethernet thermostats and want to connect using a LAN you will want the NetX-IP Command Center. You may also set up a VPN for the IP Command Center to access it from multiple places. If you want to connect through the WAN there are multiple options available. You can use the direct connect service by claiming your device and logging into the DirectConnect page on the Network Thermostat website.  There is also the CloudConnect service that will allow you to connect using the Cloud. Finally, you can use the WAN IP addresses in the IP Command Center to access the system remotely.

For more information, feel free to contact a solutions specialist to help you work through the wide array of options.

To do this you must have polling turned on.  In the Command Center software navigate to the graphing tab on the thermostat menu.  This will show you a graph of the data that is being logged for the thermostat.  If you wish to export the data click the button labeled show large graph.  When the larger graph pops up click the button labeled export to the left of the screen.  You may then name the file and export it as a .csv.

Log in to the device via the IP address.  Go to the configuration tab and fill in at least the zip code and the state and click apply.
 

In the event of a power outage or power surge, the thermostats may reset and go back to address 1. Check the thermostat addresses by holding the mode and fan buttons simultaneously for twelve seconds, this will show the address of the thermostat. Multiple thermostats with the same address will cause the controller not be able to communicate with them. In this case, set the thermostats back to the correct addresses. If you do not find a solution to the issue in this FAQ section, contact support.

All schedules must be in chronological order even if the schedules are inactive.
 

Check your DNS settings to make sure they are correct.  If you don't have valid DNS addresses to use, you can always use google's defaults of 8.8.8.8 for the Primary DNS and 8.8.4.4 for the Secondary DNS.
 

Power cycle the controller and check to make sure you are running the most current version of the Command Center software.
 

A power surge may damage the network controller and/or the thermostats. Check the NT-IPXB controller and make sure it has information scrolling across the LCD. Try logging in to the controller via IP address in a browser and see if it is showing up. If it is showing up, make sure all the settings are correct. If all settings are correct, try doing a power cycle on the controller. If it is still not connecting, check the thermostats to make sure there is not a bad thermostat in the chain (XBus) somewhere by pulling off the faceplates one by one and see if the connection re-establishes during this process. You may also check the X1 and X2 terminals to make sure they did not get shorted out. If you are still having issues you may have a damaged controller, contact support for further troubleshooting.

Make sure the tables button is active.  If the button is active make sure the window isn't resized to the bottom of the screen.