StrongMesh Thermostats

A power surge may damage the network controller and/or the thermostats. Check the NT-IPXB controller and make sure it has information scrolling across the LCD. Try logging in to the controller via IP address in a browser and see if it is showing up. If it is showing up, make sure all the settings are correct. If all settings are correct, try doing a power cycle on the controller. If it is still not connecting, check the thermostats to make sure there is not a bad thermostat in the chain (XBus) somewhere by pulling off the faceplates one by one and see if the connection re-establishes during this process. You may also check the X1 and X2 terminals to make sure they did not get shorted out. If you are still having issues you may have a damaged controller, contact support for further troubleshooting.

In order for the occupancy sensor to switch the thermostat into occupied mode the override timer in the thermostat configuration must be set to greater than 0:00.  This setting can be found on the configuration page.  

This could be for either of two reasons.  If the thermostat is being used on a Fahrenheit scale, the Up and Down buttons may have accidentally been pressed at the same time, which changes the display to Celsius mode.  To correct this, press and release the Up and Down buttons simultaneously again.  Another reason could be that the temperature sensor has been bent.  Pull off the faceplate and check the thermistor to see if it is damaged or bent over.  The thermistor is a little device sticking up in the bottom right of the circuit board, it will be either blue or black.  Make sure it is not damaged and is standing up straight off the circuit board.
 

You can find the manual for all of our devices on the products page. Go to the desired device and look under the "Docs" tab. Note: If you have an older device that is no longer in production contact support for a copy of the manual.

Make sure the tables button is active.  If the button is active make sure the window isn't resized to the bottom of the screen.

Yes, however, you will need to purchase an NT-PWIRE which will take your four-wire system and convert it to five wires allowing you to have a common.  You can purchase the NT-PWIRE at networkhvac.com.

You can find the manual for all of our devices on the products page. Go to the desired device and look under the "Docs" tab. Note: If you have an older device that is no longer in production contact support for a copy of the manual.