To switch from Direct Connect to Cloud Connect you simply need to purchase a subscription to the cloud service and login using the same email and password that you used to claim the thermostat.
A static IP address is an address that does not change. Alternatively, a dynamic address via DHCP (Dynamic Host Configuration Protocol) is an address that is assigned by the router and may change based on any of several parameter settings in the router, including lease time or if the router/access point resets. Your router will have a DHCP range and will randomly assign any devices on the network that are set to DHCP to an address within that range at designated intervals.
Leaving a NetX WIFi or Ethernet thermostat in DHCP mode is okay if you're using the CloudConnect option. If you are using CloudConnect, there is no need to have static IP addresses because the cloud identifies the thermostat via MAC ID, and that never changes.
If you're using the NetX-IP Command Center and/or DirectConnect for controlling your thermostats, it is important to use Static IP addressing for each thermostat. Otherwise, if you're using DHCP addressing when a thermostat's address changes due to DHCP reassignment the address in the NetX-IP Command Center will no longer be valid.
If your router credentials changed then the thermostats will not have the correct login info to connect to it. There are multiple ways to fix this problem. The easiest way to fix it if you have many thermostats is to change the security type, SSID, and password of the new router to the same security type, SSID, and password as the old router. This will allow the thermostats to reconnect without having to adjust the settings.
Another way to get them on the network is to know what the new SSID and password will be ahead of time and go to the network settings page on the thermostat and change the settings before changing the router. This will allow the thermostats to automatically connect when the new router is installed.
The third way to put them on the new router network is to reset the thermostats and go from the ad hoc mode to the new network like you are setting up a new thermostat. If you choose to go this route you will need to reset your schedules afterward.
A fourth method would be to use WiFI Protected Setup (WPS) if your new router has that capability. You will need to place your router in WPS mode, go to a thermostat, remove the faceplate, and Press and release the SETUP button. This will put the thermostat into WPS mode and the router and thermostat will negotiate the security information, usually within about 60 seconds. Depending on the router, you may need to place the router into WPS mode again for each thermostat.
Yes, however, you will need to purchase an NT-PWIRE which will take your four-wire system and convert it to five wires allowing you to have a common. You can purchase the NT-PWIRE at networkhvac.com.
You can find the manual for all of our devices on the products page. Go to the desired device and look under the "Docs" tab. Note: If you have an older device that is no longer in production contact support for a copy of the manual.
If you would like individual readouts from each NT-TEMP, you will need probes connected to them via the Aux terminals and set them up as AUX devices.