You can find the manual for all of our devices on the products page. Go to the desired device and look under the "Docs" tab. Note: If you have an older device that is no longer in production contact support for a copy of the manual.
Check the override timer either in the software or the directly through the IP address in a browser. If the override timer is set to 00:00 the thermostat will not allow temperature changes via the physical buttons.
Make sure the tables button is active. If the button is active make sure the window isn't resized to the bottom of the screen.
To remove a thermostat from your project file right click on the device in the tree on the left and select 'Remove'.
This can be done by using our Cloud Connect service. The Cloud Connect service allows access to multiple thermostats via any web browser and mobile device. You can set different passwords to allow limited access to specific users.
To change the password go to the basic configuration page in either the IP Command Center or directly through IP address in a browser. From the configuration page enter the new password you wish to switch to and click the register thermostat button. If you are using the IP Command Center the software will prompt you to re-enter the new credentials to log in to the thermostat.
The default setpoints upon first powering the thermostat on are:
Cooling - 76 F
Heating - 68 F
Mode - Auto
In unlocked mode, if the thermostat is run without setting the time the override will run until manually changed or until the clock is set and schedules start running.
In locked mode when the thermostat is run without setting the time the override will last for the duration of the override timer (set in the basic configuration). The default override timer is 8 hours. Once the override timer has expired the thermostat will revert to the non-override manual setpoints.
It is not necessary to register your device. There are 3 main reasons for registering a thermostat:
1. Remote access via CloudConnect. Annual service fees apply.
2. Remote access via DirectConnect. Router port forwarding is required. No annual fees.
3. Courtesy connectivity alerts. If a registered thermostat does not "phone home" in any 4-hour period, a courtesy email is sent to the log-in email address.
There is not currently an Android app available, however, each Wi-Fi and Ethernet thermostat has a built-in set of web pages with a responsive design. The responsive design will automatically detect that you connected to the thermostat with a mobile device and show the thermostat pages in a manner that looks like a native app; it's called a web app. Additionally, both the CloudConnect and DirectConnect environments are of responsive design and have built-in web app features including connection for all of your thermostats, even multiple sites, right from a single mobile screen. You have the option of using the free DirectConnect service and port forwarding your devices or using the CloudConnect service without needing to port forward. Both methods allow a simple icon to be added to your home screen, giving you a single tap launch for access to all of your thermostats.