Skip to main content

Wi-Fi Thermostats

Why do I need to register my device?

It is not necessary to register your device. There are 3 main reasons for registering a thermostat:

1. Remote access via CloudConnect. Annual service fees apply.
2. Remote access via DirectConnect. Router port forwarding is required. No annual fees.
3. Courtesy connectivity alerts. If a registered thermostat does not "phone home" in any 4-hour period, a courtesy email is sent to the log-in email address.

Is there an app on Android for thermostat control?

There is not currently an Android app available, however, each Wi-Fi and Ethernet thermostat has a built-in set of web pages with a responsive design. The responsive design will automatically detect that you connected to the thermostat with a mobile device and show the thermostat pages in a manner that looks like a native app; it's called a web app. Additionally, both the CloudConnect and DirectConnect environments are of responsive design and have built-in web app features including connection for all of your thermostats, even multiple sites, right from a single mobile screen. You have the option of using the free DirectConnect service and port forwarding your devices or using the CloudConnect service without needing to port forward. Both methods allow a simple icon to be added to your home screen, giving you a single tap launch for access to all of your thermostats.
 

What Wi-Fi security protocols do your thermostats support?

NetX Wi-Fi thermostats support WEP 40/64-bit ASCII, WEP 40/64-bit Hex, WEP 104/128-bit ASCII, WEP 104/128-bit Hex, WPA-PSK, and WPA2-PSK2.  It is important to match the thermostat's Wi-Fi security type with that of your wireless network, otherwise, you will not be able to connect the thermostat to your network.  It is highly recommended to use either WPA or WPA2 security on your network due to better security.

What is a static IP address and how does it differ from a dynamic address?

A static IP address is an address that does not change.  Alternatively, a dynamic address via DHCP (Dynamic Host Configuration Protocol) is an address that is assigned by the router and may change based on any of several parameter settings in the router, including lease time or if the router/access point resets.  Your router will have a DHCP range and will randomly assign any devices on the network that are set to DHCP to an address within that range at designated intervals.  

Leaving a NetX WIFi or Ethernet thermostat in DHCP mode is okay if you're using the CloudConnect option. If you are using CloudConnect, there is no need to have static IP addresses because the cloud identifies the thermostat via MAC ID, and that never changes.

If you're using the NetX-IP Command Center and/or DirectConnect for controlling your thermostats, it is important to use Static IP addressing for each thermostat. Otherwise, if you're using DHCP addressing when a thermostat's address changes due to DHCP reassignment the address in the NetX-IP Command Center will no longer be valid.  

What Wi-Fi security protocols do your thermostats support?

NetX Wi-Fi thermostats support WEP 40/64-bit ASCII, WEP 40/64-bit Hex, WEP 104/128-bit ASCII, WEP 104/128-bit Hex, WPA-PSK, and WPA2-PSK2. It is important to match the thermostat's Wi-Fi security type with that of your wireless network, otherwise, you will not be able to connect the thermostat to your network. It is highly recommended to use either WPA or WPA2 security on your network due to better security.

I lost the manual for my device, how can I get another one?

You can find the manual for all of our devices on the products page. Go to the desired device and look under the "Docs" tab. Note: If you have an older device that is no longer in production contact support for a copy of the manual.

Detailed Question

 

 

Subscribe to Wi-Fi Thermostats