Wi-Fi Thermostats

This could be for either of two reasons.  If the thermostat is being used on a Fahrenheit scale, the Up and Down buttons may have accidentally been pressed at the same time, which changes the display to Celsius mode.  To correct this, press and release the Up and Down buttons simultaneously again.  Another reason could be that the temperature sensor has been bent.  Pull off the faceplate and check the thermistor to see if it is damaged or bent over.  The thermistor is a little device sticking up in the bottom right of the circuit board, it will be either blue or black.  Make sure it is not damaged and is standing up straight off the circuit board.
 

You can find the manual for all of our devices on the products page. Go to the desired device and look under the "Docs" tab. Note: If you have an older device that is no longer in production contact support for a copy of the manual.

Check the override timer either in the software or the directly through the IP address in a browser.  If the override timer is set to 00:00 the thermostat will not allow temperature changes via the physical buttons.
 

Make sure the tables button is active.  If the button is active make sure the window isn't resized to the bottom of the screen.

If you are using an Android device, it is not configured to detect ad hoc networks by default.  You will need to either find a third-party app that allows connection to ad hoc networks or try another device that allows ad hoc connections.  Windows 7 and earlier will detect ad hoc networks, as well as all iOS devices.

To remove a thermostat from your project file right click on the device in the tree on the left and select 'Remove'.

This can be done by using our Cloud Connect service.  The Cloud Connect service allows access to multiple thermostats via any web browser and mobile device.  You can set different passwords to allow limited access to specific users.

To change the password go to the basic configuration page in either the IP Command Center or directly through IP address in a browser.  From the configuration page enter the new password you wish to switch to and click the register thermostat button.  If you are using the IP Command Center the software will prompt you to re-enter the new credentials to log in to the thermostat.

The default setpoints upon first powering the thermostat on are:
Cooling - 76 F
Heating - 68 F
Mode - Auto

In unlocked mode, if the thermostat is run without setting the time the override will run until manually changed or until the clock is set and schedules start running.

In locked mode when the thermostat is run without setting the time the override will last for the duration of the override timer (set in the basic configuration). The default override timer is 8 hours. Once the override timer has expired the thermostat will revert to the non-override manual setpoints.