J5F-IP Install and User Documents

Before You Begin

Important: Do not install the thermostat until you have gathered all required login credentials and network information.

Set Up Your Primary NetX-Cloud Account

Choosing the correct login credentials is an important first step in the NetX-Cloud setup process. These credentials will serve as the primary administrator account for your organization.

We strongly recommend using a dedicated company email address rather than a personal, employee, contractor, or installer email address. This helps ensure continued access to your account, even if personnel changes occur.

Examples:

  • netx@yourcompanydomain.com
  • facilities@yourcompanydomain.com

Guidelines:

  • Use a dedicated company email address for the primary account (examples above)
  • Create a strong, secure password and store it in a safe location accessible to authorized personnel.
  • DO NOT USE a personal or employee email address.
  • DO NOT USE a contractor or installer email address for the primary account.

Add Secondary Email Addresses

After your NetX-Cloud account has been created, you can add additional email addresses for billing and thermostat management through the Cloud Customer Profile page.

We recommend adding:

  • An accounting email address for billing notifications.
  • A facility manager or maintenance email address for thermostat alerts and disconnect notices.

Many organizations do not actively monitor the primary administrator's email account. Adding secondary contacts helps ensure important notifications are received by the appropriate personnel.

Gather Your Network Information

For a Wi-Fi CloudConnect™ installation, you will need the following information:

  • SSID (Wi-Fi network name)
  • Wi-Fi password
  • Security type (WPA2, WPA3, etc.)

Before beginning installation, verify that this information is available. If you do not know these settings, they can typically be found:

  • In your router's wireless settings.
  • On a label attached to the router.
  • By contacting your network administrator or IT department.

Networks with Enhanced Security

If your organization uses enhanced network security or restricts incoming and outgoing ports, additional configuration may be required for proper communication between the thermostat and the NetX-Cloud platform.

Upon request, we can provide a list of the required ports and communication settings. For security purposes, this information is available only after a signed NDA has been submitted by your IT administrator.

To request this information, please submit a support ticket: Tech Support