We support all browsers supporting html5, however, as browser updates are released very quickly, if you experience usage issues with one browser, please try a different browser.
If your equipment is 2-stage, first make sure your DIP switches are set correctly to allow second stage operation. In order to bring on second stage faster than the efficient fuzzy-logic algorithm (about 15-20min after first stage, if needed):
You can find the manual for all of our devices under the products page. Go to the desired device and look under the "Docs" tab. Note: If you have an older device that is no longer in production contact support for a copy of the manual.
Yes, however you will need to purchase an NT-PWIRE which will take your four wire system and convert it to five wires allowing you to have a common. You can purchase the NT-PWIRE at networkhvac.com.
Go into the configuration settings and select the time and date settings. Uncheck the "Sync Clock Automatically" checkbox and check the "Set Clock Manually" checkbox. Then you will be able to change the time to whatever you want.
Yes! There are several methods. You can integrate our software into your automation system via our API.
I am getting very low temperature readings from my thermostat but it is incorrect. What could be the cause?
This could be for either of two reasons. If the thermostat is being used in Fahrenheit scale, the Up and Down buttons may have accidentally been pressed at the same time, which changes the display to Celsius mode. To correct this, press and release the Up and Down buttons simultaneously again. Another reason could be that the temperature sensor has been bent. Pull off the faceplate and check the thermistor to see if it is damaged or bent over. The thermistor is a little device sticking up in the bottom right of the circuit board, it will be either blue or black.
Check the override timer either in the software or the directly through the IP address in a browser. If the override timer is set to 00:00 the thermostat will not allow temperature changes via the physical buttons.